Terms & Conditions.
Orders and Lead Times
We require a minimum notice of:
72 hours for standard cake or pastry orders.
7 days for custom cakes, large, or catering orders.
48 hours for standard bread orders.
We reserve the right to reject or cancel any order if it cannot be reasonably fulfilled within the requested time frame.
Rush Orders
Orders placed within less than 72 hours of pickup/delivery are considered Rush Orders and are subject to a Rush Fee of 20% of the total order amount (minimum $15).Rush Orders are accepted based on availability and at our sole discretion.
Please note: Bread orders cannot be rush ordered under any circumstances due to required proofing and fermentation times. Plan accordingly to avoid disappointment.
Deposits and Payments
A 50% non-refundable deposit is required to confirm all custom and catering orders. Full payment is due 48 hours prior to the scheduled pickup or delivery time. Orders under $100 may be required to be paid in full at the time of ordering.
Accepted payment methods: [Cash, Credit Card, Square, etc.]
Cancellations and Refunds
More than 7 days notice: You may cancel your order and receive a refund of any amount paid beyond the non-refundable deposit.
Less than 7 days notice: No refund will be issued. Store credit may be offered at our discretion.
Less than 48 hours notice: No refunds or credits will be issued.
We do not issue refunds for taste preferences, color discrepancies, or change-of-mind cancellations once production has started.
Pickup and Delivery
Customers are responsible for collecting orders on time. Orders not picked up within 24 hours may be discarded without refund. Delivery must be arranged at the time of order. Delivery fees apply and are based on distance and order size.
Allergies and Dietary Restrictions
Our products may contain or come into contact with common allergens including (but not limited to) milk, eggs, wheat, soy, and gluten. Customers are responsible for notifying us of any allergies.
Liability
Once an order leaves our premises or is delivered, we are no longer responsible for any damage. We are not liable for unforeseen circumstances including extreme weather, accidents, or acts of God that may affect fulfillment.
Agreement
By placing an order with The Green Bowl, you agree to these Terms and Conditions.